Can’t log in To Netgear Router?

The common problem or reason behind why you can’t log in to your Netgear router is internet connectivity. So, before going into the technical stuff, this is the first thing you should check. The easiest and quickest fix for this issue is performing a power cycle. That means, unplug your router from the power source, wait for about 30 seconds, and plug it back in. If this doesn’t help, then there are several other solutions, it’ll just depend on what is causing the problem.

Built with the next-gen technology, Netgear routers are remarkable devices that thousands of people around the world depend on for a lag-free internet experience. Each Netgear Wi-Fi router comes with numerous great features and is compatible with other modems so you don’t need to change your device. So, its popularity comes as no surprise.

Despite how great Netgear routers are, some issues plague WiFi routers which you must face at some point as a user. Not being able to log in to your router is the most common. You may encounter it when setting up your router for the first time or simply trying to view or change your WiFi password from before. Whichever the case, worry not. We’re here to help you understand the possible causes for this issue as well as the quickest fixes you can try as a solution.

Why You Can’t log in To Your Netgear Router?

Before we jump straight into how to fix the problem, let us first take time to understand the cause of the problem. As we mentioned before, the most common cause might be internet connectivity issues like with the hardwire connectivity. There could, however, be other reasons like IP address issues or even issues with the router itself. The following is an in-depth explanation of these causes:

Internet Connectivity Issues

For you to be able to access your ‘s login page, your PC should be connected to the router’s WiFi. This can either be through a wired or wireless connection. In most cases, wireless connections could be unstable, which is why it is recommended to connect your PC directly using an ethernet cable. Even then, you may encounter some issues like the connection may not being configured correctly. Also having multiple connections like VPN, wireless, wired, and corporate connections might hinder you from accessing the router’s web interface.

Incorrect IP Address

With Netgear routers, you cNetgear routeran log in through the web addresses, or Alternatively, you could also browse the router’s IP address, especially if you encounter an error using the web addresses. But, inputting the IP address incorrectly could pose an issue. You must also ensure that the router’s and computer’s IP addresses match at the beginning, otherwise, the two devices won’t be able to communicate. By that, we mean that if the router’s IP address starts with 192.168…. then your computer’s IP address should also start with 192.168….

Browsing Issues

Sometimes the browser you’re using could be the issue. Some browsers have many plug-ins like ad-blockers or firewalls that may hinder you from accessing the router’s login page. In addition, over time, a browser accumulates a lot of junk in terms of cookies and browsing history that may corrupt its cache or make it sluggish. This could also be a reason behind this particular problem.

How To Fix The Issue Of Logging Into Your Netgear Router.

 Now that the causes are clear, you are in a better position to easily identify what could be hindering you from logging into your router. Once you’ve identified your problem, the following is a table with some quick fixes for you to try:

Problem Solution Steps
Internet Connectivity Issues Perform a Power Cycle

-If you notice that all the wires are properly connected, then the first solution is to perform a power cycle to reboot your router.

·         Turn off your router and your PC.

·         Unplug your router and PC from the power source.

·         Wait for about 30 seconds.

·         Plug in the router and PC into the power source.

·         Turn on the PC and wait for it to fully power on.

·         Turn on your router and check if the connectivity issue has been resolved.


Close the multiple connections. ·         Check if your computer has any other internet connections other than the router’s connection.

·         Close all those connections so the router is the single internet connection left.

Change connectivity. ·         If you’re on a wireless connection and are using 2.5GHz first switch to 5GHz.

·         If that doesn’t work, use an ethernet cable to directly connect your PC to the router.

·         Ensure the ethernet is properly connected and there are no twists or cuts on the wire.

·         If you were already on a wired connection, try using a wireless connection.

Incorrect IP Address Input the IP address correctly.

-If you’ve already tried using or and met with an error, you can try using your router’s IP address.

-You can find the router’s IP address on a Window’s PC using these steps:

·         Click the Windows button on your keyboard.

·         In the Windows search bar that appears, key in CMD.

·         From the list of results, select Command Prompt.

·         Under Command Prompt, key in ipconfig /all and click on Enter.

·         Look for Default Getaway, on the right you will see the IP Address.

·         Copy the IP address or note it down.

·         Open your preferred browser.

·         In the Address bar, paste or key in the IP address.

·         Ensure it is the correct IP address before clicking on the search icon.

Browsing Issue Disable Pop-up and ad blockers plug-ins.

-The following are steps for the chrome browser. You can follow the instructions for your browser if you’re using a different browser.

·         Go to the Chrome menu (the 3 vertical dots) and select settings or search chrome://settings/content in the address bar.

·         Click on Privacy and Security Settings.

·         Select Site Settings.

·         Scroll down to the desired plug-in and tap on it.

·         Use the toggle to turn it off.

Clear browser’s cache.

-These steps are based on the Chrome browser. You can follow the instructions of your browser if you are using a different one.

-If the issue isn’t resolved then you can try using a different browser from the one you are using. Aside from Chrome, the other options are Firefox, Internet Explorer, Microsoft Edge, etc.

·         Open the Chrome menu by clicking on the 3 vertical dots (top right of the screen)

·         From the drop-down menu, click on More tools.

·         Select Clear Browsing Data.

·         Under Advanced, select the categories and time range you wish to clear (recommended: All categories, All-time)

·         Select Clear Data and wait for the process to complete.


Issues with the router Perform Factory Reset

-In case all the above don’t resolve the issue, the problem could be with the Netgear router.

-This is possible especially if the router has been in use for a long time.


·         Disconnect all your devices from the router. (the only cable connection should be the power cable)

·         Press the Reset or Reset Factory Settings button at the back of the router.

·         Hold the button down for 7 seconds and release.

·         Wait until the router restarts (LED light will be green)

·         Reconnect the router to the internet

·         Connect the computer to the router directly with an ethernet cable.

·         Open your browser and attempt logging into your router’s web interface.

  Perform 30-30-30 reset

-This reset is performed if the problem isn’t solved even after the router has been reset to factory settings.

·         Disconnect all devices from the router leaving only the power cable connected.

·         Press the reset button and hold for 30 seconds.

·         Without releasing the button, remove the router from the power source and keep holding the reset button for another 30 seconds.

·         Still pressing the reset button plug in the router back to the power source and hold the button for another 30 seconds.

·         Release the reset button and give it one minute.

·         Unplug the router from the power source again and wait for 30 seconds.

·         Plug the router back in and turn it on.

·         Connect the router to the internet.

·         Connect the PC directly to the router with an ethernet cable.

·         Try logging into your router now.

Other tips you can try are:

Uninstalling your anti-virus. This could be preventing you from accessing your router’s log-in. Follow the instructions of your respective anti-virus to complete this task.

Use a different Operating system or device. Sometimes instead of the router, the device you’re using could pose the problem. So, if you are using a laptop, you can try using a phone or tablet. Similarly, if you were using an Android, you can switch to iOS or if you are using Windows you can switch to MAC.

Key in the right username and password. Once you’ve managed to access the login page, ensure you enter the correct credentials. For an initial set-up, the default username is admin and the default password is password. This information is at the back of the router. If it is not a new router, then use the user name and password you used while setting up.


Once you’ve tried all the solutions we’ve mentioned until the last 30-30-30 reset to your router, the problem should be resolved. If not, you might want to call Netgear customer service for further assistance. If the router was an old one, you could also consider upgrading to a newer and better model.

Frequently Asked Questions (FAQs)

How do I log in to my Netgear router?

Simply browse using your preferred browser. On the genie page that appears, click Yes. On the following screen, click Let You Choose, then select your router’s model. If you encounter a problem with this method, you can key in your router’s IP address in your browser’s address bar and search. Once you access the login page, ensure you use the right credentials, the default is at the back of the router.

Why can’t I access the page?

Netgear normally uses DNS to direct you to the page. If your system fails to access the DNS server then you may encounter this problem. This could indicate corrupt firmware in your router. You can use the IP address as an alternative or perform a factory reset to solve this issue.

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